Acceptance Of This Agreement
These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.
We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information.
Types of Requests
Internetivo may accept the following types of requests concerning Subscriber data:
A data request is a request for information or documents relating to Subscriber accounts in connection with official criminal investigations or other official legal proceedings. Except in limited emergency situations (see below), Internetivo requires data requests to be made through formal U.S. legal process and procedures, and we respond to such requests as required by law. Examples of data requests include:
Legal process received from outside the Cyprus may require a Mutual Legal Assistance Treaty (MLAT) with the Cyprus Other forms of legal process such as Civil Investigative Demands Preservation Requests. A preservation request asks Internetivo to preserve Subscriber account records in connection with official criminal investigations or other official legal proceedings. Preservation requests must include the following information: Identification of the account(s) at issue (as further described in Section below); Identification of the investigating agency and/or specific pending official proceedings (requests must be signed on law enforcement letterhead); Assurances that the requesting agency or individual is taking steps to obtain appropriate legal process for access to the data that Internetivo is being asked to retain; and A valid return email address and phone number.
Emergency Requests. An emergency request is only appropriate in cases involving imminent serious bodily harm or death. We respond to emergency requests when we believe in good faith that such harm may occur if we do not respond without delay. Notice to Internetivo Subscribers. Internetivo’s policy is to notify its Subscribers of requests for their data unless Internetivo is prohibited from doing so by statute or court order. Information to Include in a Request. The following information must be included in a request for Subscriber data: First and last name of the customer and email address associated with the account; and Domain name and/or IP address associated with the account. Internetivo may not be able to respond to a request without this information. Additionally, Internetivo reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the information requested is related to the pending litigation and the underlying subpoena.
Please use the following contact information to send a Request to Internetivo:
Claims - Requests - Inspections - Abuse
When any service(s) are under inspection and/or claim and/or abuse and/or request(s) and/or legal procedure, Internetivo have all the rights to shutdown and/or suspend and/or terminate and/or delete the service(s) and/or its data and/or the related service(s) or client's data with/without warning(s). The client's service(s) wil not be transferred and/or accessed at the duration of procedure(s).
Internetivo reserves all the rights to ask for identification document(s) for identifying any client(s) by requesting ID, proof of address and/or any kind of identifying document(s).
IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER. DUE TO THE VAGARIES OF THE INTERNET AND EMAIL COMMUNICATION IN PARTICULAR, INCLUDING WITHOUT LIMITATION THE BURDENS OF SPAM AND THE OCCASIONAL UNINTENDED EFFECTS OF SPAM FILTERS, SENDING AN ALTERNATE FORM OF NOTICE, WILL HELP ASSURE THAT YOUR NOTICE IS RECEIVED BY US AND ACTED ON IN A TIMELY MANNER. Fees. Internetivo may seek reimbursement for costs in responding to requests as provided by law and may charge additional fees for costs in responding to unusual or burdensome requests. Available Information. Depending on the type of formal legal process provided, Internetivo may be able to respond with one or more of the following types of data: Non-Content. Internetivo will produce non-content information such as basic Subscriber information which may include the following subject to a valid request:
Customer agrees that it shall defend, indemnify, save and hold harmless from any and all demands, liabilities, losses, costs, claims, including reasonable attorney’s fees, (‘Liabilities’) against Internetivo, its agents, its customers, servants, officers, and employees, that may arise or result from any services provided, performed or agreed to be performed or any product sold by Customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Internetivo against Liabilities arising out of any injury to person or property caused by any products sold or distributed in connection with Internetivo’s services; and material supplied by Customer infringing or allegedly infringing on the proprietary rights of a third party; copyright infringement and any defective product which Customer sold on Internetivo’s Services. As a result of this, Customer agrees that Internetivo shall not be liable to Customer for any claims of actual, compensatory and/or consequential damages which may be suffered by Customer, including, but not limited to, losses or damages due to the loss data resulting from delays, non deliveries, or service interruptions caused by the fault or negligence of Internetivo. Notwithstanding the above mentioned, Customer’s exclusive remedies, damages, losses and causes of actions shall not exceed the aggregate dollar amount which Customer paid during the term of this Agreement.
Internetivo will not be responsible for any damages your business may suffer. Internetivo makes no warranties of any kind, expressed or implied for services provided. Internetivo disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions or failures caused by Internetivo and its employees. The services provided by Internetivo are provided AS-IS and without any warranty expressed or implied. Internetivo reserves the right to revise its policies at any time.
Internetivo will only produce Subscriber content (such as website files and email content) pursuant to a valid search warrant from an entity with proper jurisdiction.
We reserve the right to revise, amend, or modify this document at any time and in any manner. However, if we plan to materially change how we plan to use previously collected personal information. We encourage you to periodically review this page for the latest information on our practices. You can find when this document was last updated at the bottom of this page.
If you have any questions about this document or the practices described herein, you may contact: our Abuse Dept.